Terms of service

Welcome to Ethereal Soul Collections Uganda. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

  • These Terms govern your use of our website and the purchase of products from our online store.
  • We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Eligibility

  • You must be at least 18 years of age or accessing the site under the supervision of a parent or guardian.
  • You agree to provide current, complete, and accurate purchase and account information.

3. Products and Pricing

  • All prices are listed in UGX and include applicable taxes unless otherwise stated.
  • We reserve the right to modify prices, discontinue products, or change product descriptions at any time without notice.

4. Orders

  • All orders are subject to availability and confirmation.
  • Once your order is placed, you will receive an order confirmation email. Processing and shipping will only begin after payment has been confirmed.
  • We reserve the right to cancel or refuse any order for any reason, including suspected fraud or pricing errors.

5. Shipping

  • Delivery timelines are estimates and may vary due to external factors.
  • We are not responsible for delays caused by courier services, customs, or weather conditions.
  • Shipping charges are non-refundable.

6. Returns & Exchanges

Please refer to our Refund & Exchange Policy for detailed information.

7. Intellectual Property

  • All content on this site, including logos, images, designs, product descriptions, and graphics, is the property of Ethereal Soul Collections Uganda and may not be used without permission.

8. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Use our products at your own risk. We recommend doing a patch test for skincare and cosmetic items before full use.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Governing Law

These Terms and any disputes shall be governed by the laws of Uganda or the applicable jurisdiction of your residence if stated otherwise.